Employee Assistance Program
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Guidance EAP exists because of three immutable truths:
- Everyone has trouble sometimes.
- People can and do bring their personal problems to work.
- Personal problems can and do affect a person’s ability to do a good days work.
Your employer understands these truths as well and has partnered with Guidance EAP to help you work through life’s tough problems with the help of trained professionals.
Problems can be large or small, but any issue left unattended has the potential to diminish our job performance or disrupt the quality of our lives. When this happens, calling the EAP can be a great start to getting things back on track. Guidance EAP can help with such issues as:
- Drug & Alcohol Abuse
- Job stress
- Anxiety or Depression
- Family problems
- Gambling and other addictions
- Grief or Bereavement
- Relationship issues
No problem is too big or too small – if you’re losing sleep, missing work, or are overly preoccupied – it might be time to ask for help from the EAP!
How to Access Services
To make an appointment with an EAP counselor call 800.725-1600 (nationwide) or (479) 725-1600 (Springdale, AR).
- Phones are answered 24 hours a day.
- When you call during normal business hours (8:30 – 5:00 CST) Monday–Friday, you will be connected with the Access department.
- The Access personnel will gather a bit of background information about the nature of your situation and make an appointment for you with a counselor in your area.
If the call comes in after hours or all the Access lines are busy, a time will be set for a counselor to call you back. If it is an emergency, the counselor on call will be contacted to respond immediately.
Cost & Confidentiality
There is no cost to use the EAP. Your Company has purchased the EAP for use by its employees and their family members. If you require services beyond the scope of the EAP, for example, the services of a medical doctor or medication, you will be responsible for such services. The EAP is not an insurance benefit, so EAP visits will not apply to your insurance deductible. Your use of the EAP is strictly voluntary and confidential. No one will know you contacted the EAP unless you choose to do so yourself or give permission in writing. Numerous State and Federal ethics and privacy laws and regulations protect your information.
About EAP staff
All of our EAP counselors are fully licensed mental health professionals – LCSW, LPC, LMFT, Ph.D. or equivalent. They have all been trained in short-term solution focused models and most have had specialized EAP training as well. Some members of the EAP staff also hold a certification from the Employee Assistance Professionals Association (EAPA), designated by CEAP after their names.